Refund policy
RETURN AND REFUND POLICY
Last Updated: May 31, 2025
At Primenova (www.primenovaa.shop), we want you
to be completely satisfied with your purchase.
Please read our return and refund policy carefully.
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1. RETURN ELIGIBILITY
We accept returns only in the following cases:
- You received a damaged or defective product
- You received a wrong product (different from
what you ordered)
- The product is missing parts or accessories
Returns must be requested within 7 days of
delivery. Requests after 7 days will not be
accepted.
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2. CONDITIONS FOR RETURN
To be eligible for a return:
- Product must be unused and in original condition
- Product must be in original packaging
- Tags and labels must be intact
- You must have proof of purchase (order number)
- Clear photos/video of the damaged or wrong
product must be shared
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3. HOW TO INITIATE A RETURN
Step 1: Contact us within 7 days of delivery
Step 2: Share your order number + photos/video
of the issue
Step 3: Our team will review your request within
24-48 hours
Step 4: If approved, we will arrange pickup or
ask you to ship the product back
Step 5: Refund or replacement will be processed
after we receive and inspect the product
Contact us at:
Email: primenovaa.in@gmail.com
WhatsApp: +91 6362535157
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4. REFUND OPTIONS
Once your return is approved, you can choose:
Option A — Full Refund
Amount will be refunded to your original payment
method within 5-7 business days.
Option B — Store Credit
Get store credit for the full amount — valid for
6 months on www.primenovaa.shop
Option C — Replacement
We will send a replacement product at no extra
cost if the item is available in stock.
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5. NON-RETURNABLE ITEMS
The following items cannot be returned:
- Products that have been used or opened
- Products without original packaging
- Products purchased during special sales or
promotions (unless damaged)
- Products where damage is caused by misuse
or negligence
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6. SHIPPING COSTS FOR RETURNS
- If the product is damaged or wrong — we will
bear the return shipping cost
- If the return is for any other approved reason
— customer bears the shipping cost
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7. CANCELLATION POLICY
- Orders can be cancelled within 12 hours of
placing the order
- Once the order is shipped, it cannot be
cancelled
- To cancel, contact us immediately at
primenovaa.in@gmail.com or WhatsApp
+91 6362535157
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8. LATE OR MISSING REFUNDS
If you have not received your refund within
7 business days:
- Check your bank account again
- Contact your bank or payment provider
- If still not resolved, email us at
primenovaa.in@gmail.com
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9. CONTACT US
For any return or refund related queries:
Business Name: Primenova
Website: www.primenovaa.shop
Email: primenovaa.in@gmail.com
WhatsApp: +91 6362535157
Working Hours: Monday to Saturday, 10 AM to 6 PM